Cancellations must always be made through the same booking channel where the reservation was originally made, in accordance with the agreed policies.

Standard Policy: Free cancellation up to 7 days after the booking confirmation. After this period, in case of cancellation, 50% of the reservation amount will be non-refundable as a penalty.

Guests will be charged 100% of the reservation amount in case of no-show, as well as for holiday packages and during high season.

For the reservation confirmation, the following will be charged:

A prepayment of 50% of the total price for confirmation of the reservation.
The remaining amount must be paid at check-in.

Smoking is prohibited inside any of the units or facilities of the inn. A fine equivalent to one daily rate, according to the date and room category, will be applied without discounts (please check the rates at the reception).

Breakfast will be served from 8:00 AM to 10:00 AM at Café da Villa.

It can be served at a different time upon guest request or depending on staff availability. Please check at the reception.

Our check-in is from 3:00 PM to 7:00 PM. Our reception does not operate 24 hours, and we do not have staff available for continuous service. Therefore, we kindly ask all guests to inform us of their expected arrival time in advance.

Check-in will be carried out at the scheduled time so that we can organize and welcome you in the best possible way. Arrivals outside the agreed time may not receive immediate assistance.

We appreciate your understanding and cooperation in ensuring a smooth and personalized reception.

Checkout: Please come to the reception 15 minutes before your scheduled checkout. Extended checkout will only be allowed if available and will be subject to an additional fee.

We accept extra guests, and the maximum occupancy varies according to the accommodation:

• Suite 3 – maximum of 3 adults and 1 child with an extra single bed;
• Superior Loft – maximum of 4 guests with an extra single bed;
• Superior Loft 2 Bedrooms – maximum of 5 guests with a sofa bed.
  
  

Extra guest fee: A charge of R$170.00 per night will apply for each extra guest (guests from 2 years old and above).

The responsibility of the visitor lies with the guest. Additional charges may apply.

We are pet-friendly! Pets are very welcome, and there is no additional charge. 

For more information, please contact us via WhatsApp: +55 31 99519-6452.

Here are Villa Rica’s rules regarding pets:

• Pets are allowed in the common outdoor areas only with a leash, and preferably under guidance to prevent escapes.
• Pets are not allowed inside Café da Villa.
• Pets are not permitted in the Spa or on the wooden deck, but your pet is welcome to cool off in the pond near our Cultural House :)
• Pets are not allowed on beds and sofas.

Free uncovered parking is available on site.

In case of any breakage and/or partial damage, the full cost of the equipment, furniture, or material will be charged, including the unit rate for the time required for repairs. Please check the rates at the reception.

Damage or loss of the TV remote or gate remote, and in case of loss of the unit key, a charge of R$150.00 will apply for each item.